About Me

I'm a passionate full-stack product designer / manager creating experiences with true value solving the most pressing business problems.

With over 10 years in the design field, I design compelling products and customer journeys to solve real problems by using human centred design principles to unlock solutions for user and business needs. I’ve honed my skills at practising agile, collaborating within multi-disciplinary teams, and solving both users' and business needs. My expertise lies in finding out the pain points of customer groups then, leading a movement for a more enjoyable experience until the team are satisfied with what we have shipped.

Achievement

Designer of Decisions App [Teams add-on, Outlook add-on and Mobile App]:

  • 3rd Best Overall App in Microsoft 365 App Awards - 2019
  • First for Best Office Integration in Microsoft 365 App Awards - 2018

Microsoft

  • Appreciated for Delivering Business Impact with Innovation and Dedication

Skills

  • Strategic Experience Design & Product Thinking
  • Design Direction, Ideation & Concept Development
  • Enterprise grade Digital Products & Services
  • Oversight & Design Critique
  • Design Culture & Mentorship
  • Design Thought Leadership
  • Continuous Agile Delivery, Product Scaling & Design System
  • Information Architect (IA) & Interaction Design (IxD)
  • Lo-fi / Hi-fi Wireframing & Prototyping
  • Understanding of Section 508, WCAG and WAI-ARIA accessibility standards
  • Front-end Prototype (HTML, CSS, JavaScript, Git and GitHub)

Work History

May 2019 – till date (Independent Contractor)

Design Lead / Sr. Product Designer

Decisions AS, Oslo, Norway (https://www.meetingdecisions.com)

Decisions is an award-winning solution for Teams and Office 365. With Decisions, users improve collaboration, engagement and productivity with an agenda builder, Teams in-meeting extensions, secure voting, minutes templates, task management and more.

Roles and Responsibilities:-
  • Conceptualize, visualize and develop ideas for products and take them from germinal to shippable
  • Wireframing, conceptualizing, rapid prototyping, user-testing, interaction design, and visual design
  • Work on products and features in close collaboration with stakeholders, PM, software and QA Engineers
  • Creating experiences that successfully accomplish appropriately set goals
  • Crafting ideas that turn complex and confusing into simple and understandable
  • Provide multiple types of deliverables, including wireframes, workflow diagrams, interactive demos and final mock-ups
  • Create, improve and extend designs for Decisions’ Mobile App
  • Front-end development with WCAG 2.1 compliance
  • Ensuring that design guidelines are met and maintained
Achievement: -
  • Mobile app designed for Android and iOS platform (2020)
  • Decisions app won third place for Microsoft 365 Overall App category (2019)
June 2016 – till date (Freelance)

Sr. Product designer

MageMojo LLC., Pittsburgh, United States (https://magemojo.com)

MageMojo is a Magento hosting provider that offers high performance, availability and security. While Magento Commerce is a fantastic piece of software, it’s complexity requires significant support investment and we are here to fill that gap.

Roles and Responsibilities:-
  • Create, maintain, improve and extend designs for MageMojo's Products, Website, Knowledge Base and Events branding
  • Brainstorm, research, wireframe, design and refine user experiences
  • Work closely with stakeholders, product managers and the engineering team to create simple, easy-to-use products
  • Provide multiple types of deliverables, including wireframes, workflow diagrams, interactive demos, final mock-ups and develop them as per WCAG 2.1 compliance
  • Design and develop Responsive Email Templates for promotion campaigns
Achievement:-
  • Overall event designer of Meet Magento New York from 2017 till date
  • Redesigned the company’s both frontend and backend UI from scratch and did frontend development
  • Designed the Mojo Stratus products backend from scratch
Feb 2018 – Oct 2018 (Full-time)

Product Designer / Manager | DesOps

WhiteHat Engineering Inc (https://whitehatengineering.com)

WhiteHat Engineering nurture tech startups to develop them from ground level by assisting them raise funds & grow with most innovative customer acquisition techniques.

Roles and Responsibilities:-
  • Project Management with AGILE (Scrum) Methodology
  • Supervising the quality of deliverables produced by other team members
  • Defining, planning and conducting remote user research activities
  • Analysing user research feedback and applying accessibility and inclusive design principles
  • Providing actionable feedback to guide product and design decisions
  • Ensuring the ongoing growth and motivation of the business by creating concepts and ideas for increasing revenue
  • Playing a key role in the design lifecycle, from brief through to design and release/implementation
  • Ensuring all designs work across all browsers and on all devices
  • Developing specifications for designs to determine their feasibility
Jan 2017 – Jan 2018 (Full-time)

Product Designer

Pagevamp Inc., Kathmandu, Nepal (https://pagevamp.com)

Pagevamp connects with your Facebook Page, pulls all of your information, photos and videos, to automatically build a beautiful website in seconds. No technical skills necessary!

Roles and Responsibilities:-
  • Work on collaborative teams to solve complex challenges and craft experiences that highlight products’ unique value proposition
  • Transform complex workflows into elegantly simple user experiences
  • Create a well-organized, value-driven framework for implementing sturdy UX design
  • Conduct usability testing and report the findings, collect and apply both qualitative and quantitative data to support your design decisions
  • Create interactive prototypes to drive understanding of the experience and gain insight as early as possible in the process
  • Inspire the team to consider the user throughout the entire development life cycle
  • Develop UI mock-ups, Information Architecture, User Interaction and prototypes that clearly illustrate how sites function & looks. Iterate designs and solutions efficiently and intelligently
  • Front-end Development (HTML, CSS, SCSS, JavaScript, Bootstrap)
June 2014 – July 2016 (Full-time)

UX Consultant

Microsoft R&D Pvt. Ltd., Hyderabad, India (http://www.microsoft.com)

Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. The company produces a wide range of other software for desktops and servers, and is active in areas including Internet search (with Bing), the video game industry (with the Xbox, Xbox 360 and Xbox One), the digital services market (through MSN), and mobile phones (via the Windows Phone OS).

Roles and Responsibilities:-
  • Develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mock-ups, prototypes, and detailed design specifications to effectively communicate interaction and design concepts and solutions
  • Building a close and collaborative relationship with the agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables
  • Work directly with product owners, engineers, scrum masters, agile coaches, QA testers and other stakeholders to effectively deliver experiences
  • Engaging in brainstorming sessions for client campaigns and Marketing Eye strategies
  • Collaborating and consulting with product, design and development teams on matters related to inclusive design
  • Develop UI mock-ups and clickable prototypes
  • Front-end Development (HTML, CSS, SCSS, JavaScript, Bootstrap)
  • Working on ASP.NET MVC Platform
Achievement:-
  • Completed the Certified Usability Analyst (CUA™) certification
  • Appreciated for Delivering Business Impact with Innovation and Dedication
  • Inter department Microsoft soccer league winner (total 12 teams)
April 2013 – May 2014 (Full-time)

UX Designer / Developer

TQID (Top Quality Internet Development), KTM, Nepal (http://www.tqid.com)

TQID is an offshore and outsourcing based company based on Nepal. Company provides wide range of services to its customer such as Graphics Designing and Branding, Front-end and Back-end web development, Mobile app development etc. The company have around 15-25 high skilled employees and works on various tough and challenging projects across theglobe.

Roles and Responsibilities:-
  • Concepting / pitching / wireframing / user flows / prototyping / etc.
  • Create project deliverables that clearly and persuasively communicate the UX strategy and the reasoning behind it
  • Create user experiences that can be mapped directly to the business and user requirements of the project as well as clearly communicate the UX strategy
  • Develop responsive, cross-browser, and web app design using agile and iterative design processes.
  • Conduct and participate in user research, brainstorming, concept design, detailed design, rapid prototyping, and usability testing
  • Identify and troubleshoot UX problems
  • Working closely with engineering team to turn designs into reality
  • Conduct layout adjustments based on user feedback and adhere to style standards on fonts, colours and images
  • Support the development team as they deliver products that implement your designs
  • Front-end Development (HTML, CSS, SCSS, JavaScript and other CSS framework)
Achievement:-
  • Handled a dev team and was the in-touch person for any front-end related issues
  • Started the UX approach for in Software development
June 2012 – March 2013 (Full-time)

UX Consultant

Neudesic Technologies, Bangalore, India(http://www.neudesic.com)

Neudesic is a Business System Integrator for Microsoft Solutions on variety of practices like CRM, Connected Systems, Business Intelligence, Mobility, with more focus on User Experience and is a Microsoft Gold Partner & Fortune 5000 company.

Key Accomplishment:-
  • Assist with the creation, validation and use of personas, service blueprints and customer journey maps for digital product scrum teams
  • Create experience design deliverables including: user flows, wireframes, high fidelity design comps, clickable prototypes
  • Worked on a large project in .net platform
  • Front-end Development (HTML, CSS, SCSS, JavaScript and other CSS framework)
  • Work closely with a distributed team across the globe in AGILE development process
Achievement:-
  • Gained experience in various aspects of User Experience Fundamentals - Requirement Analysis, User, Profiling/Grouping, Personas, Task Analysis, Wireframes, Prototyping, Usability Testing
Aug 2011 – May 2012 (Full-time)

UI/UX Designer and Frontend Developer

Software And Mine Pvt. Ltd., KTM, Nepal (http://www.andmine.com)

Andmine Pvt. Ltd. is a Sydney based offshore web outsourcing Full Services Digital Agency and have been providing web services since 1990.

Key Accomplishment:-
  • Collaborate with designers, software developers, QAs and Product Management ensure the delivery of excellent user experiences
  • Support the UX team in the development of user models, including journey maps and workflow analysis documents
  • Design and develop responsive websites from scratch with WCAG 2.1 compliance and cross-browser compatible and or use frontend CSS framework
  • BigCommerce templating and template customization
  • Design and develop mobile sites/apps using jQuery Mobile framework
July 2010 - Aug 2011 (Full-time)

UI/UX Designer and Frontend Developer

Crossover Web Solution, KTM, Nepal (http://www.crossoverweb.us)

Crossover is a web application development house based in Australia, US and Nepal. It is best known about solid and strong planning of work, highly experienced and energetic group, making everything possible as client wish.

Key Accomplishment:-
  • Support design and development of user experience for software products from conception to delivery
  • Design and develop cross browser compatible applications using HTML5/CSS3 with pixel perfect for clients across the globe, targeting US, UK and AU clients
  • WordPress templating
  • Used JavaScript or jQuery for interactivity

Education

2013 (Dropout)
Masters in Humanities – MA (English Literature) – Distant Learning
Tribhuwan University (TU), Kathmandu, Nepal
2009 - 2012
Bachelor in Humanities – BA (English Literature and Social Science)
Tribhuwan University (TU), Kathmandu, Nepal
2006 - 2008
10 + 2 (A level equivalent - English Literature and Social Science)
Higher Secondary Education Board (HSEB), Kathmandu, Nepal

Languages

Excellent in English, Fluent in Hindi, Nepali (Native), Newari (Mother Tongue)